Customer Support

Couriers charge on the higher of actual weight and volumetric weight. Volumetric weight = length × breadth × height (in cm) ÷ 5000. A large but light box may be billed on its volumetric weight, so pack as compactly as you safely can.

Once your booking is confirmed, we email you the invoice and the tracking number for the service used. You can track on the carrier's website or call/WhatsApp us for an update.

UPI (Google Pay, PhonePe, Paytm), debit and credit cards, and internet banking.

International parcels are consolidated and security-checked at our Chennai processing point before they are handed to the airline or carrier. This keeps rates lower and makes sure every parcel is fit for export.

Yes, if they are packed properly: wrap each item, fill gaps with foam or thermocol, and use a rigid 7–9 ply box. We can pack for you. Carriers handle fragile items with care but do not accept liability for breakage of items packed by the sender, so good packing matters.

Yes. We collect from your door and can pack the shipment for you. Parcels are checked again at the processing point; if a box is not fit for international transit it may need repacking, which is charged extra.

Duty depends on the destination country's rules, the type of goods, their declared value and quantity. It is not part of the courier charge and is normally paid by the receiver at the destination.